Frequently Asked Questions

General Questions

  • Is there a free trial available?

    We have a freemium plan where you can explore and use the basic features of Lanced for free. If you want, we'll provide you with a free 30-minute onboarding call to get you up and running.

  • Can I change my plan later?

    Of course you can! Our pricing scales with your company. Send us a message and we'll find a solution that works for you as you grow.

  • How do I add or remove a team seat?

    If you need to add more users on your plan, head over to the settings in your company account. Navigate to 'Plans' and click on 'Change Plan'. You can now add or remove the amount of seats in your plan.

  • How does billing work?

    You can choose to commit to a monthly or yearly subscription plan. On a yearly plan you get 1 month free. You have the option to pay online via our automated billing section or pay per invoice.

  • How do I change my account email?

    You can change the email address associated with your account by going to 'Settings' and clicking on 'My Account'.

Cancellation & Refunds

  • Do you offer refunds?

    We do not offer refunds for purchased subscriptions. Once a subscription is purchased, it is considered final and non-refundable. We do not provide partial refunds for unused portions of subscription periods.

  • Can I cancel my subscription?

    If you wish to discontinue your subscription, you may cancel your plan at any time. Upon cancellation, your subscription will not be renewed for the following month/year, and you will not incur any additional charges.

  • How do I cancel my subscription?

    To cancel your subscription, please log in to your account on our website or contact our customer support team. Once cancelled, your subscription will remain active until the end of the current billing cycle.

  • Do you make exceptions?

    In exceptional cases, such as billing errors or extenuating circumstances, refunds may be considered at the discretion of Lanced. Please contact our customer support team for assistance in such situations.

  • Changes to the refund policy

    Lanced reserves the right to amend or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Support & Updates

  • How can I get support from Lanced?

    We take pride in offering personal support via email and chat. Our dedicated support team aims to respond within 24 hours, often even faster, to ensure your queries and concerns are addressed promptly and efficiently.

  • What happens if I encounter a bug or issue?

    If you encounter a bug or issue while using Lanced, rest assured that our team is committed to resolving it as soon as possible. Simply report the problem to our support team, and we'll work diligently to find a solution and ensure smooth operation of our platform.

  • What benefits do companies on a team plan receive?

    Companies subscribed to our team plan enjoy the added advantage of having a dedicated account manager. This individual will assist your team at every step, providing personalized support and guidance to optimize your experience with Lanced.

  • Does Lanced offer training for transitioning to the platform?

    Yes, we understand the importance of a smooth transition to a new platform. That's why we offer company-wide training sessions to ensure all users are equipped with the knowledge and skills needed to make the most of Lanced. Our goal is to facilitate a seamless transition for your team.

  • Can I expect regular updates from Lanced?

    Absolutely! We are continuously improving and enhancing our platform to better serve our users. Regardless of your subscription plan, you can expect to receive regular updates from Lanced as we introduce new features and improvements to our platform.